After working on an issue for about half of a year now and
finally finding a workaround for it I wanted to share it with anyone else who
might also be having the same issue. Currently there is a known bug within the
Skype for Business UI that does not allow users to transfer calls to other
phone numbers or voicemail listed on someone’s contact card.
For example, if I was to receive a call, and wanted to
transfer the call directly to one of my co-worker’s voice mail, normally you
would initiate a transfer, search for the recipient, and right click their
name to get a list of alternate call options from their contact card:
When you select Voice Mail or any other number listed the client does
nothing.
SOLUTION:
A workaround for this issue is to force
the Lync 2013 UI for the user with a client policy. Then this functionality still
works:
I currently have a Microsoft Premier ticket open and I will update this post once the fix has been published.
UPDATE: This has been addressed with the February 2016 client CU:
https://support.microsoft.com/en-us/kb/3114732
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